We Are Hiring: Customer Expert (German Speaker) – Bali
We are looking for a Customer Expert (German Speaker) to join our growing team in Bali.
If you have strong or fluent German and English communication skills and a passion for helping customers, we'd love to meet you.
Responsibilities
- Provide timely support to customers through digital communication channels (phone, email, and chat).
- Assist customers with basic technical issues using provided scripts and guidelines.
- Identify and escalate priority issues through the proper channels.
- Achieve all key performance indicators (KPIs) set by the company and client.
- Collaborate with the team to improve processes and overall customer experience.
Qualifications
- Minimum D3 or Bachelor's degree from any major (fresh graduates are welcome).
- Willing to work in a shifting schedule, including weekends, public holidays, and permanent night shifts.
- Fast learner and able to work across multiple communication channels (email, chat, and voice).
- Strong or fluent German communication skills (written & verbal) — will be tested.
- Intermediate level of English is acceptable.
- Willing to work fully onsite and relocate to Bali, Indonesia.
Benefits
- Competitive salary package
- International work exposure
- Supportive and multicultural team
- Training and career development opportunities
- Relocation benefits for candidates coming from outside Bali
