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We Are Hiring: Customer Expert (German Speaker) – Bali

We are looking for a Customer Expert (German Speaker) to join our growing team in Bali.

If you have strong or fluent German and English communication skills and a passion for helping customers, we'd love to meet you.

Responsibilities

Provide timely support to customers through digital communication channels (phone, email, and chat).
Assist customers with basic technical issues using provided scripts and guidelines.
Identify and escalate priority issues through the proper channels.
Achieve all key performance indicators (KPIs) set by the company and client.
Collaborate with the team to improve processes and overall customer experience.

Qualifications

Minimum D3 or Bachelor's degree from any major (fresh graduates are welcome).
Willing to work in a shifting schedule, including weekends, public holidays, and permanent night shifts.
Fast learner and able to work across multiple communication channels (email, chat, and voice).
Strong or fluent German communication skills (written & verbal) — will be tested.
Intermediate level of English is acceptable.
Willing to work fully onsite and relocate to Bali, Indonesia.

Benefits

Competitive salary package
International work exposure
Supportive and multicultural team
Training and career development opportunities
Relocation benefits for candidates coming from outside Bali