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Luxehouze

Customer Experience Database Officer

Luxehouze
Indonesia
1-3 Years
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Job Description

Responsibilities:

  • Perform daily verification of customer leads in Zoho CRM
  • Validate customer information (contact details, intent, source, duplication, accuracy)
  • Conduct customer verification calls or checks at lead creation stage and pre-payment

stage (as required)

  • Flag inaccurate, incomplete, or suspicious data for correction or escalation
  • Maintain clear documentation of QC findings and corrections
  • Work closely with Sales and Customer Service teams to resolve data issues
  • Support data cleanup exercises and historical audits
  • Ensure QC checks are completed within defined SLA timelines
  • Follow QC SOPs and escalation frameworks set by QC Team Lead

Requirement & Qualifications:


  • 13 years experience in operations, customer verification, CRM support, or sales

admin

  • Comfortable making outbound verification calls to customers
  • High attention to detail and accuracy
  • Familiar with CRM tools (Zoho, Salesforce, HubSpot, etc.)
  • Able to follow structured processes and checklists
  • Strong communication skills (verbal & written)
  • Trustworthy and able to handle sensitive customer data
  • Comfortable working with repetitive tasks while maintaining accuracy




More Info

Job Type:
Permanent Job
Industry:
Other
Function:
Operations
Employment Type:
Full time

About Company

Luxehouze

Job ID: 141741017

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Last Updated: 25-02-2026 08:53:50 PM
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