Customer Experience Analyst

Job Descriptions

1. Handle customer issue follow-ups, problem analysis, and resolution.

2. Investigate and report customer accident cases.

3. Monitor and analyze CS daily data for complaint performance improvements.

4. Track and review daily and weekly complaint reports.

5. Provide product training materials and customer service SOPs.

6. Ensure efficient complaint handling and improve resolution timelines.

Job Requirements

1. Knowledge of customer service operations, complaint tracking, and resolution techniques.

2. Experience in CS performance monitoring and data analysis.

3. Familiarity with customer feedback tools and CRM platforms.

4. Strong problem-solving and issue-resolution skills.

5. Excellent written and verbal communication skills.

6. Attention to detail and ability to handle customer escalations effectively.