Customer Engagement Officer

Get To Know Us

WeTV Indonesia is the video-on-demand services under Tencent Holdings, one of the highest-grossing tech companies in the world based on revenue. WeTV Indonesia offers thousands of hours of the best movies and TV shows from around the APAC region. Driven by eye-watering good content, a fantastic product, the latest technology, and outstanding people, we've developed a disruptive business and a culture that matches the huge ambition of the company.

Let's Join WeTV Indonesia!

In WeTV, our stellar talent is always fun, creative, humble, and smart, and we do our best for our users. We practice good judgment, which means we consider what is in the best interest of our company. We have a goal of delivering first-class service to our customers. Always More is our slogan. The opportunities are limitless for those who practice Always More. Everyone in WeTV embodied Tencent's vision and mission in our works: Value for Users, Tech for Good.

We are looking for like-minded partners to shape the future of WeTV together. Start your career journey in WeTV Indonesia by joining us and making a great impact.

What You Will Do in WeTV

• Handle customer feedback, inquiries, complaints, and requests that come through the company's various communication channels. These include but are not limited to email write-ins, Social Media platforms, App Store reviews, and Live Chats.
• Efficient in resolving daily assigned cases within a timely manner as required by Management while ensuring the highest Quality levels are met and providing the best customer experience in achieving required CSAT & and NPS scores.
• Review relevant customer feedback & and complaints with the Manager and/or with appropriate divisions where necessary (Technical, IT, Content, Finance, HR, Business Development, Marketing) without dropping the ball on customer follow-ups.
• Carry out any other duties that are requested by the Management from time to time.

What We Would Like to See in You

• Strong team player, self-motivated & reliable
• Customer-oriented with good interpersonal and communication skills (oral and written)
• Highly adaptable to a fast-paced & and dynamically progressing environment
• Resilient, able to take pressure & cope well with stress
• Analytical and effective problem-solving skills
• Computer proficiency (Outlook, Gmail & MS Applications)
• Able to work on night shifts, as well as Public Holidays
• Able to work from home without any technical issues or other complications