Country Officer, Indonesia - supporting University of Melbourne

Role/Title: Country Officer, Indonesia supporting University of Melbourne

Location: Jakarta, Indonesia

About Us

Acumen, established in 2008 under the Sannam S4 Group umbrella, is a premier internationalization partner for educational institutions worldwide. Originating in India, we have expanded our services across Asia, North America, and beyond, providing comprehensive support to universities and organizations embarking on their global journeys.

Our Mission and Approach

Driven by research and rich data insights, Acumen offers innovative solutions tailored to the unique needs of each partner. Our end-to-end services empower educational institutions to establish and enhance their international presence, ensuring they receive trusted guidance and expertise at every step.

Global Reach and Services

With a strong presence in India, South and Southeast Asia, and North America, Acumen delivers excellence in education consulting, advisory, and implementation. Our services include in-country representation, high school engagement, agent management, enrollment services, and strategic consulting, all designed to help institutions thrive in today's competitive international education landscape.

The Opportunity

We are seeking a professional to join the Acumen team to provide full-time support to one of our prestigious higher education clients, University of Melbourne*.

Reporting to the Country Manager (Indonesia), the Country Officer will operate within the framework of the University of Melbourne's Indonesia Strategy to develop, strengthen, and sustain the University's presence in Indonesia.

*University of Melbourne

Established in 1853, the University of Melbourne is a leading international university with a tradition of excellence in teaching and research. A third of the University's students are international students and University staff have networks across the world. The main campus in the heart of Melbourne is recognised as the hub of Australia's premier knowledge precinct. The University includes nine faculties, world-leading research institutes and a wide range of knowledge-based industries. Currently ranked as the top university in Australia, the University of Melbourne is at the forefront of higher education in the Asia-Pacific region and the world.

The University of Melbourne employs people of outstanding calibre and offers a unique environment where staff are valued and rewarded. Find out more about the University's strategy, Advancing Melbourne, at https://about.unimelb.edu.au/strategy/advancing-melbourne

Role Summary:

This role requires a dynamic and highly motivated professional with exceptional communication, organisational, and interpersonal skills. The incumbent will lead and support a broad range of activities undertaken for the University of Melbourne in Indonesia, including profiling, student recruitment, stakeholder relationship management, and associated administrative functions.

A substantial component of the role involves facilitating and representing the University at student recruitment activities such as education exhibitions, information seminars, webinars, interview programs, and school visits. The position also supports University initiatives across Indonesia, manages relationships with third-party partners, and oversees the management of recruitment data and marketing materials.

Success in this role requires a strong understanding of the University of Melbourne student experience and the ability to engage effectively and professionally with prospective students and their families.

Key Responsibilities:

• Under the guidance of the Country Manager, provide comprehensive planning, coordination, and delivery of student recruitment initiatives and activities.
• Maintain the Indonesia social media accounts, ensuring alignment with recruitment objectives and brand guidelines.
• Liaise, as required, with the University of Melbourne's design, recruitment operations, and other Melbourne-based teams to support recruitment-related tasks and projects.
• Represent the University at education fairs, school visits, and university visits as required.
• Contribute to the delivery of additional student recruitment activities as needed.
• Actively engage with prospective students, parents, and education agents to support student conversion.
• Assist in the management of incoming enquiries from prospective students via email, telephone, and the University's CRM system, ensuring timely and accurate responses.
• Support data collection, maintenance, and updates for reporting and analysis purposes.
• Demonstrate a strong commitment to fostering a positive, professional, and collaborative work environment that promotes innovation, teamwork, high performance, continuous improvement, and job satisfaction.
• Undertake additional responsibilities as directed by the Country Manager.

Qualifications and Experience:

• A tertiary qualification in marketing, international relations, international business or related field and/or relevant experience and training.
• A minimum of three years relevant work experience in international student recruitment, preferably with an Australian focus.
• Experience of student recruitment practices in Indonesia and the Indonesian education system.
• Study experience in Australia is desirable.

Knowledge, Skills and Competencies:

• Demonstrated excellence in customer service and interpersonal engagement skills.
• Strong understanding of the Australian education system.
• Understanding of social media management systems, including content planning and scheduling tools, analytics and reporting dashboards, audience targeting, engagement strategies, and performance optimisation aligned with organisational objectives.
• Word-processing, spreadsheet and data management skills, including working with digital customer relationship management systems.
• Capacity to build effective collaborative working relationships with external stakeholders, including agents, schools, and university representatives.
• Highly developed organisational skills, with a proven ability to manage competing priorities effectively in a fast-paced environment.
• Demonstrated high level of attention to detail and accuracy in all aspects of work.
• Proficiency in standard office productivity software, including Microsoft Word, Excel, PowerPoint, Outlook, and CRM platforms.
• High proficiency in spoken and written English and demonstrated experience in communicating effectively with people in broad range of roles.

Benefits:

• Competitive compensation package
• Professional training and development opportunities to support your career growth
• Comprehensive Health Insurance coverage
• Statutory benefits in accordance with Indonesian Labor Law, including applicable taxes and mandatory contributions to BPJS Kesehatan and BPJS Ketenagakerjaan
• Be part of a globally recognized organization in international education

If you're eager to work with a world-class team of professionals, passionate about international education and student mobility, and driven to make a meaningful impact in this exciting and dynamic field, we encourage you to apply.