About The Role
We are looking for a highly analytical and driven individual to join our COO Office team. In this role, you will play a key part in driving operational excellence by improving processes, optimizing costs, and supporting scalable outlet operations across Hangry.
What You Will Do
- Lead end-to-end operational improvement initiatives, from research, budgeting, alignment, to execution across outlet operations.
- Analyze business processes and workflows to identify automation and efficiency opportunities.
- Drive key operational metrics, including service SLA improvement and manpower cost optimization.
- Ensure operational readiness and capacity to support new product launches.
- Monitor operational performance through data collection, analysis, and root cause identification.
- Build and maintain dashboards and reporting tools to generate actionable insights for stakeholders.
- Develop simple tools (Excel/Spreadsheet-based) to enhance operational efficiency and decision-making.
What We're Looking For
- Bachelor's degree in Industrial or Mechanical Engineering from a reputable university.
- 1–2 years of experience in process improvement, continuous improvement, or operational excellence.
- Experience in F&B industry is a plus.
- Strong analytical thinking with proven problem-solving capabilities.
- Proficient in Microsoft Office, especially advanced Excel.
- Familiarity with process mapping tools (Visio, Whimsical, Draw.io) and BigQuery is a plus.
- Strong communication and time management skills, with the ability to manage multiple priorities in a fast-paced environment.
Why Join Us
At Hangry, your ideas will feed millions. Your growth will match your ambition.
- Growth Mindset: We never stop learning. Challenges help us grow, and we support each other every step of the way.
- Team Spirit: Teamwork drives everything we do. We care, collaborate, and celebrate wins together—while having fun along the way.
- Supportive Leadership: Our leaders listen, guide, and help you succeed. They're here to support, not just supervise.
- Best Ideas Win: Great ideas can come from anyone. We value input from all levels, and we act on ideas based on merit, not hierarchy.
- Work Smarter & Faster: We focus on what matters. By simplifying processes and staying agile, we make time for the work that drives real impact.
Perks & Benefits
- Flexibility: We support work-life balance with a hybrid setup and capped meeting hours—so you can do great work and live fully.
- Competitive Compensation: We regularly benchmark to ensure you're fairly rewarded for your skills, contribution, and growth.
- Health Benefit Program: We care for you and your family with health insurance that includes your spouse and two children.
- Mental Health Support: Your well-being comes first. Access free sessions with professional counselors when you need them.
- Generous Paid Leave: Start with 15 days of paid leave a year, and earn more each work anniversary—up to 20 days total.
