Job Description / Role & Responsibilities
- Develop and produce content materials, including outlines, copywriting, and editing
- Understand client requirements and collaborate closely with the Account Executive (AE) to align content direction
- Create content outlines and deliver clear briefs to the creative team in coordination with AE
- Optimize text-based content using SEO best practices
- Perform thorough editorial review and proofreading before delivering content to clients
- Manage and respond to user interactions on the Samsung Members application in a timely and professional manner
- Collaborate with Samsung Customer Service team to address user inquiries, feedback, and complaints effectively
Requirements
- Bachelor's Degree in related major
- Minimum 12 years of experience in community management, customer support, or moderation roles
- Fresh graduates are welcome to apply
- Basic knowledge of data tracking and reporting (e.g., engagement metrics, recurring issues, sentiment analysis)
- Familiarity with community platforms, forums, or app-based moderation tools
- Ability to develop and maintain FAQ documentation and response guidelines
- Strong writing skills with a friendly, empathetic, and human tone
- High attention to detail and consistency in communication
- Strong problem-solving and critical thinking abilities
- Ability to handle complaints, negative feedback, and sensitive situations with professionalism and composure
- Effective time management and ability to manage high-volume interactions
- Eagerness to learn and adapt to new products, features, and policies
