Community Specialist (Remote)

Key Responsibilities:

• Build, grow, and manage online communities across platforms such as Telegram, Discord, and other social channels.
• Develop strategies to attract and retain genuine, active community members.
• Encourage meaningful discussions and interactions within the community.
• Engage active and inactive members to encourage continued participation.
• Create engagement initiatives, events, polls, discussions, and gamification activities.
• Monitor community activity and maintain a positive and active member experience.
• Respond to community inquiries and provide timely support when needed.
• Identify community trends, member feedback, and opportunities for improvement.
• Help guide engaged community members toward registration and activity on the main platform.
• Collaborate with marketing, content, and retention teams to support campaigns and community initiatives.
• Track community performance and provide regular reports on growth, engagement, and conversion metrics.
• Foster strong relationships with members and help strengthen brand loyalty

Requirements:

• Minimum 2+ years of experience in Community Management, Community Growth, Social Media, Digital Marketing, Customer Engagement, or related fields.
• Experience in the iGaming industry is highly preferred.
• Strong interest in sports, online gaming, esports, or digital entertainment.
• Experience managing online communities on Telegram, Discord, Facebook Groups, Reddit, or similar platforms.
• Excellent communication and relationship-building skills.
• Ability to engage diverse audiences and encourage community participation.
• Strong problem-solving and conflict-resolution skills.
• Organized, self-motivated, and able to work independently.
• Familiarity with community engagement metrics and reporting.
• Experience growing online communities organically is highly preferred.

Preferred Qualifications:

• Experience building communities from the ground up.
• Experience managing large-scale online communities.
• Knowledge of community growth strategies and member retention techniques.
• Experience working with influencers, ambassadors, or community partnerships.
• Familiarity with community management tools, bots, and moderation systems.
• Understanding of sports communities, gaming communities, or digital entertainment audiences.
• Experience with conversion funnels or retention activities.

Working Arrangement: Remote

Working Schedule: Monday to Friday 09:00 - 19:00 (GMT+8)

Note: Have personal device (laptop or computer)