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Shopee

Community Customer Service (L2) - Contract (SPX Express)

Shopee
Indonesia
2-4 Years
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  • Posted 8 days ago
  • Be among the first 10 applicants
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Job Description

Job Description:

  • Acquire opinions and needs of customers, then work closely with Operations, to improve service quality, and bring positive experiences and satisfaction to customers.
  • Provides prompt and efficient service to Sellers including the appropriate escalation of Sellers issues.
  • Assist with high-severity requests or issue escalations as needed.
  • Able to coordinate with cross-functional teams to identify issues and follow up on solutions.
  • Driven to achieve team goals and transparently sharing ideas to help the team improve performance.
  • Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance
  • Liaise with other departments such as Operations teams as required to resolve Seller's issues and questions

Requirements:

  • Thai nationality
  • Bachelor's Degree in any related field.
  • At least 2+ years experience in a customer service contact center or crisis case management
  • Good at communication, negotiation, and problem-solving.
  • Work independently and proactively take on new responsibilities where most needed.
  • Good data analysis skills and Google Sheets is a big plus.
  • A proactive, fast learner, team player with ability to work in dynamic environments

More Info

Job Type:
Permanent Job
Industry:
Internet/E-commerce
Function:
Customer Service
Employment Type:
Full time

About Company

Shopee

Shopee Pte. Ltd. is a Singaporean multinational technology company that specialises in e-commerce. The company was launched in Singapore in 2015, before it expanded abroad. As of 2021, Shopee is considered the largest e-commerce platform in Southeast Asia with 343 million monthly visitors.

Job ID: 144051121

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Last Updated: 15-03-2026 06:53:46 AM
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