Collection Trainer Manager

Job Description

• Plan, implement, and evaluate training programs that drive business improvement.
• Analyze overall collection team needs based on competencies, skill gaps, and business updates.
• Provide various training and coaching sessions for both new hires and existing employees.
• Design training materials, workshops, and modules based on collection needs.
• Monitor training schedules and ensure delivery is executed as planned.
• Manage the training team and drive continuous improvement initiatives.

Requirements

• Candidate must possess a bachelor's degree.
• A minimum of 3 years of experience in collection training
• Outstanding communication skills and interpersonal abilities.
• Good collaboration for improvement
• Has experience using training tools/LMS (Moodle is preferred)
• Fluent in English both verbal and non-vebal