Collection Manager (Mandarin Speaker)

Job Descriptions :

- Lead and drive overall collection strategy to achieve business targets and optimize recovery performance.

- Monitor key collection metrics and translate data into actionable insights and strategic improvements.

- Develop and implement data-driven collection strategies, including segmentation and recovery approaches.

- Ensure compliance with internal policies, regulatory requirements, and audit standards across all collection activities.

- Collaborate with cross-functional teams (Finance, Risk, Operations) to enhance collection effectiveness and process efficiency.

- Identify opportunities for continuous improvement and lead initiatives to optimize collection performance.

Job Requirements :

- Bachelor's degree in any field.

- Minimum 2 years of experience in a managerial role, and 5 years professional experience preferably in collections, credit, or related field.

- Strong analytical skills with the ability to analyze data, monitor performance, and use insights to improve collection strategies.

- Fluent in Mandarin/Chinese speaking and writing is a must

- Good understanding of collection processes, restructuring, and recovery strategies.

- Strong computer skills, especially in Excel (e.g., Pivot Tables, VLOOKUP/XLOOKUP, IF/IFS, INDEX, etc.) for data processing and analysis.

- Proactive, detail-oriented, and able to work in a fast-paced and dynamic environment.