The Admin Claim Settlement is responsible for managing, processing, and monitoring trade claims from customers. This role ensures timely, accurate validation, and documentation of all claims in accordance with company policy, while also maintaining clear coordination with the sales, finance, and logistics departments.
Key Responsibilities:
- Receive, validate, and record all trade and promotional claims submitted by customers or sales teams.
- Ensure completeness of supporting documents (e.g. invoices, delivery notes, promotional agreements).
- Coordinate with sales, logistics, and finance teams to verify claim legitimacy and resolve any discrepancies.
- Input and update claim status into internal systems (SAP, Oracle, or equivalent).
- Follow up and ensure timely settlement of claims in accordance with SLA and internal controls.
- Prepare and submit regular claim tracking reports and reconciliations.
- Maintain proper documentation and filing for audit purposes.
- Support monthly closing activities related to claim provisions.
- Assist in process improvements and ensure compliance with company SOPs and external audit requirements.
Job Requirements:
- Education: Minimum Bachelors degree in Accounting, Finance, Business Administration, or a related field.
- Experience:
- At least 12 years of experience in administrative or finance support roles, preferably in FMCG or a similar fast-paced industry.
- Experience handling trade or promotional claims is highly preferred.
- Skills & Competencies:
- Detail-oriented with strong accuracy in documentation and data entry
- Familiar with claim workflows and documentation standards
- Proficient in MS Excel and ERP systems (SAP, Oracle, or others)
- Good analytical and problem-solving skills
- Able to work under pressure and meet deadlines
- Strong communication and coordination skills
