Who We Are
International Justice Mission (IJM) is the global leader in protecting vulnerable people from violence around the world. Our team of over 1,200 professionals are at work worldwide in over 30 offices. Together we are on a mission to rescue millions, protect half a billion, and make justice unstoppable.
We are a global community that cares for one another. We believe that the way we work is as important as the results we achieve. We provide professional excellence with joy and celebration to all those we serve.
The Need
For over 25 years, IJM has pioneered the work to protect vulnerable people from violence. 9 out of 9 times in the last decade, IJM's Justice System Strengthening Projects have reduced slavery and violence between 50% and 85% for very large populations of people in poverty. In its partnership with Yayasan Integritas Justitia Madani Indonesia (IJMI), we are seeking a
Casework Coordinator (Yayasan IJMI) who will coordinate and monitor legal casework from aftermath to resolution, working closely with justice actors, service providers, and implementing partners. You'll track proceedings involving convicted individuals, ensure survivors receive timely, trauma-informed support, and guide survivors to relevant services via the organization's platforms. This role combines case management, legal coordination, stakeholder liaison, and survivor support.
About Yayasan IJMI
Yayasan Integritas Justitia Madani Indonesia (IJMI) is an independent local foundation established in Indonesia in March 2023. Yayasan IJMI is a partner of International Justice Mission. In this partnership, Yayasan IJMI adopts IJM's systems, models, approaches, and resources that have been trusted and proven to provide the impact that is also expected or targeted by Yayasan IJMI.
Our Vision: An effective Justice System in Indonesia to protect over 16.5 million people living in poverty from Forced Labor and Modern Slavery.
Our Mission: To protect people in poverty from violence through the rescue of victims, restraint of criminals, restoration of survivors, and strengthening of criminal justice systems.
This position is based in Jakarta, Indonesia and reports to the Head of ILED. It is only open to candidates who reside in Indonesia and have the right to work in the country.
Responsibilities
- Coordinate casework related to legal proceedings, including follow-up on actions involving convicted individuals.
- Monitor legal processes (police, prosecutions, courts) step-by-step and ensure timely interventions or referrals as needed.
- Act as primary liaison between survivors, legal teams, prosecutors, courts, and partner service providers.
- Maintain accurate, confidential case records, progress logs, and case files on organizational systems.
- Develop and implement case plans with safety and protection measures; conduct risk assessments and review them regularly.
- Guide survivors to and through the NGO's digital/platform services (referrals, reporting, appointment scheduling, information resources).
- Coordinate multi-stakeholder case meetings and prepare case briefs, status updates, and handover documents.
- Ensure all casework follows safeguarding, confidentiality, informed consent, and trauma-informed standards.
- Contribute to lessons learned, reporting, and improvements in case management processes and digital tools.
Qualifications
- Bachelor's degree in social work, law, psychology, or related field.
- 3-7 years experience in case management, legal support, or victim services, experience with criminal justice processes preferred.
- Familiarity with court procedures, prosecutions, and post-conviction processes.
- Strong knowledge of trauma-informed practice, safeguarding, and confidentiality.
- Experience using case management databases and guiding clients through digital platforms.
- Excellent communication and stakeholder-coordination skills; ability to prepare clear case briefs and reports.
- Bahasa Indonesia and English fluency both written & verbal.
- Willingness to travel within assigned regions as needed.
Critical Qualities
- A calm, organized professional who puts survivors first and can manage complex legal caseflows.
- Detail-oriented & reliable: Meticulous about documentation and deadlines.
- Trauma-informed & empathetic: Able to build trust while maintaining professional boundaries.
- Good with systems: Comfortable using case databases and guiding survivors through digital tools.
- Collaborative: Skilled at coordinating across justice actors, NGOs, and service providers.
- Problem-solving: Able to anticipate risks and propose practical, survivor-centred solutions.
- Values-driven: Committed to ethical standards, confidentiality, and survivor empowerment.
Application Process
Please submit your Resume/CV and Cover Letter to
[Confidential Information] not later than
31 December 2025.
Only shortlisted candidates will be contacted.
IJM holds strict safeguarding principles and a zero tolerance to violations of the Safeguarding Policy, Protection against Sexual Exploitation, Abuse and Harassment Policy, and Code of Ethics. Candidate selection is based on technical competence, recruitment, selection and hiring criteria subject to assessing the candidates value congruence and thorough background, police clearance, and reference check processes.
Disclaimer
Monroe Consulting Group is our appointed external recruitment partner for this position. Please note that all applications must be submitted to the email address provided, which belongs to Monroe Consulting Group and not IJM. This arrangement is part of our official recruitment process for this role.
As a note of clarity, the title of this position is being evaluated along with every title in the organization as we are going through a Job Architecture project and is subject to adjustment. 
