Business Support

Key Responsibilities

• Manage and maintain all company business documents, including proposals, contracts, MoUs, NDAs, SLAs, invoices, and legal & compliance documentation
• Handle end-to-end administration and documentation for multiple tender/bidding processes simultaneously, including document collection, preparation, submission, tracking, clarification, and follow-up within tight deadlines
• Work in a fast-paced environment with high exposure to concurrent tenders and urgent business requests from Sales and Business Development teams
• Ensure completeness, accuracy, and compliance of all tender and contractual documents in accordance with client requirements, procurement standards, and applicable regulations
• Monitor and manage timelines, submission deadlines, revisions, and status updates of ongoing tenders, active contracts, and business collaborations
• Act as the company's representative in direct communication with clients regarding documentation, contractual administration, clarification requests, and submission requirements
• Coordinate and assist in preparing client-facing materials, including administrative documentation and promotional material blasting that will be distributed to client customers or end users
• Conduct administrative and non-strategic commercial negotiations related to document scope, administrative SLA, submission timelines, and administrative terms under management direction
• Coordinate closely with internal teams (Business Development, Sales, Legal, Finance, AR, and Operations) to support tender execution, contract administration, and business operational needs
• Support the Account Receivable (AR) process by assisting follow-up communications and administrative collection activities to clients when required
• Manage cross-departmental document approval workflows and ensure all required documents are finalized within expected timelines
• Maintain professional working relationships with corporate (B2B) and enterprise-level clients
• Prepare and deliver periodic reports regarding tender progress, contract status, outstanding documentation, and ongoing business partnerships

Education & Experience

• Bachelor's degree (S1) in Business Administration, Management, Law, or a related field
• Minimum of 3+ years of experience as Business Support, Sales Administrator, Tender Administrator, Commercial Support, or a similar role
• Mandatory experience in handling corporate (B2B) tender administration and business documentation processes
• Experience working in industries with dynamic tender activities such as IT, Telecommunications, SaaS, Messaging Services, or System Integration is a strong advantage
• Proven experience handling multiple tenders and contracts concurrently under tight timelines
• Exposure to direct communication with enterprise-level clients and procurement teams
• Strong understanding of tender processes, contracts, procurement administration, and IT-related business documentation
• Highly detail-oriented, organized, and accurate in handling critical documents
• Proficient in Microsoft Office and/or Google Workspace
• Able to maintain professionalism when handling urgent client and internal requests
• Committed to maintaining confidentiality of company data and business information