Business Process, Officer

Job Description:

- Own and maintain CRM configuration, data structure, permissions, and workflows.

- Build and optimize workflow automation across the revenue process to reduce manual work.

- Monitor CRM data quality, workflows, integrations, and user access.

- Improve revenue processes and maintain clear SOPs, process documentation, SLAs, and RACI.

- Build dashboards and reports for pipeline, forecasting, order flow, and SLA performance.

- Manage client security questionnaires, vendor assessments, and due diligence requests.

- Collaborate with Legal, IT Sec, and Engineering on security and compliance .

Requirements:

- Bachelor's degree in Information Systems, Industrial Engineering, or related field.

- 3+ years of experience in CRM administration/configuration, preferably HubSpot.

- Strong experience in workflow automation, business process improvement, and system integration.

- Proficient in data analysis and reporting using Excel/Google Sheets and CRM reporting tools.

- Familiar with ERP systems, preferably NetSuite.

- Knowledge of data governance and security/compliance frameworks (ISO 27001/SOC 2) is a plus.

- Familiar with automation tools such as Zapier, Power Automate, or n8n is a plus.

- Strong analytical, problem-solving, communication, and stakeholder management skills.

- Professional English proficiency, written and spoken.