Responsibilities
Order & Production Management
- Receive and process customer demand
- Control and monitor production and delivery against customer commitments
- Track daily production output
- Follow up on new product models from NPI (New Product Introduction) to MP (Mass Production)
- Control and monitor the main production plan schedule
Customer & Commercial Management
- Manage EOL (End-of-Life) and excess material compensation with customers
- Monitor customer order pricing
- Prepare and submit SMC monthly reports
Materials & Supply Chain
- Review raw material (RM) delivery schedules, scrap, expired, and urgent material needs
- Monitor supplier agreements
Export & Customs
- Monitor customs clearance processes
- Arrange and coordinate export materials
- Control and monitor customer shipment and customs clearance costs
Qualifications
- Bachelor's degree in Business Administration, Supply Chain, Industrial Engineering, or a related field
- Fluent in Mandarin (spoken and written, HSK 4 or above preferred) and proficient in English
- 1–3 years of experience in customer service, supply chain, or production planning, ideally in a manufacturing environment
- Comfortable working with production schedules, Excel, and ERP/reporting systems
- Strong communication and cross-cultural coordination skills — able to liaise confidently with Chinese-speaking management and customers
- Detail-oriented, well-organized, and able to manage multiple priorities under deadlines
