Business Process Manager - Offline Acquirer

About the Role

As a Business Process Manager, you will play a key role in building scalable, efficient, and well-governed operational processes across the organization. You will work closely with cross-functional teams to design, document, and continuously improve end-to-end workflows that support business growth, compliance, and customer experience.

This role requires a strong balance between structured thinking and practical execution. You will act as a thought partner to business owners, translating operational challenges into clear processes, measurable KPIs, and sustainable solutions in a fast-paced and evolving environment.

About Flip

Rafi, Luqman, and Anjar, who were college friends in Universitas Indonesia, started Flip as a project in 2015 to transfer payments to each other at a fraction of what banks would charge them. They are pioneers in the Indonesian market, with their technology now helping millions of Indonesians, both individuals and businesses, carry out bank-to-bank money transfers through a reliable and seamless app.

After five years of operations, Flip has helped Indonesians transfer money worth several trillions of rupiah and has received double-digit funding from respectable investors such as Sequoia India, Insight Partner, and Insignia. Flip's ultimate mission is to give Indonesians access to one of the most progressive and fairest financial services in the world.

At Flip, we always strive to provide the fairest place for you to work, learn, and grow with talented and fun people in various opportunities to advance your career and get fair rewards. We believe that we have to treat employees, customers, and all stakeholders fairly and respectfully. Fair treatment for employees means we establish clear goals, facilitate our employees to achieve them, and value their contribution to the company with equitable benefits.

What You'll Do

• Design, document, and maintain end-to-end operational processes, including workflows, SOPs, controls, and governance.
• Translate strategy into clear, executable operating processes.
• Adapt to fit local operational, regulatory, and organizational contexts based on HQ-defined standards and industry best practices .
• Lead end-to-end process implementation, including stakeholder alignment, change management, training, and go-live support.
• Partner with Technology, Finance, Risk, Compliance, and Business teams to ensure processes are embedded into systems and daily operations.
• Define and track process KPIs, SLAs, and quality metrics.
• Monitor execution to identify gaps: inefficiencies, bottlenecks, risks, and compliance.
• Conduct root-cause analysis and translate findings into improvement initiatives.

What You'll Need

• Bachelor's degree in Business, Engineering, Operations Management, Industrial Engineering, or a related field.
• 610+ years of experience in operations, process excellence, or operational transformation roles
• Proven experience designing and implementing processes in complex or scaled organizations
• Experience working with global or HQ-defined standards and adapting them for local execution
• Exposure to regulated or structured environments (e.g., FSI, payments, manufacturing, shared services) preferred
• Ability to work effectively across Operations, Technology, Finance, Risk, Compliance, and Business teams; influence without formal authority.
• Comfortable defining and using KPIs, dashboards, and metrics to guide decisions.
• Strong attention to maintaining process standards, SOPs, and controls.
• Strong understanding of operational workflows, controls, risk considerations, and trade-offs between efficiency and stability.
• Hands-on experience in process mapping, documentation, and redesign using Lean, Six Sigma, BPM, or similar methodologies.