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Business Process Management Strategy - SPX Express

Shopee
8-10 Years
Indonesia
  • Posted 26 days ago
  • Be among the first 10 applicants

Job Description

Job Description:

  • Manage BPO Vendor Management, Payroll & Data Analyst team
  • Serve as the primary point of contact for all BPO vendor engagements
  • Ensure vendors meet agreed SLAs, KPIs, and quality standards
  • Manage contract compliance, negotiations & renewals
  • Oversee & validate monthly payroll data submission for BPO vendors
  • Monitor headcount utilization, cost trends & budget alignment
  • Generate insights & reports to drive decision-making and continuous improvement
  • Identify process gaps, inefficiencies, or trends impacting vendor performance or cost
  • Liaise with internal departments to streamline BPO-related processes

Requirements:

  • Minimum 8 years of experience in BPO operations, vendor management, strategic operations, or a related field.
  • Proven track record of managing both operational and strategic functions within a high-growth environment.
  • Extensive experience in managing large-scale teams (preferably 100+ headcount) and diverse stakeholder groups.
  • Deep understanding of strategic partnership frameworks, including the ability to assess partnership longevity and business impact.
  • Strong financial acumen with specific knowledge of labor cost structures and compliance within outsourced environments.
  • Advanced analytical capabilities with experience in defining optimisation parameters and performance drivers.
    Exceptional communication and negotiation skills with the ability to influence senior stakeholders.
  • Strategic thinker with a hands-on approach to problem-solving and decision-making.
  • Strong leadership skills with a proven ability to manage and develop teams with varying skillsets (Ops vs. Strategy).
  • Resilient and adaptable to the fast-paced nature of the e-commerce and logistics industry.

More Info

Job Type:
Permanent Job
Industry:
Internet/E-commerce
Function:
Bpo Operations
Employment Type:
Full time

About Company

Shopee Pte. Ltd. is a Singaporean multinational technology company that specialises in e-commerce. The company was launched in Singapore in 2015, before it expanded abroad. As of 2021, Shopee is considered the largest e-commerce platform in Southeast Asia with 343 million monthly visitors.

Job ID: 150462729

Last Updated: 29-06-2026 11:41:19 PM
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Business Process Management Strategy - SPX Express

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Skills:

Bpo Operations, Compliance, strategic operations, vendor management, labor cost structures, Financial Acumen