Company Description
ISS is a global leader in workplace experience and facility management, offering solutions aimed at enhancing business performance and creating productive environments. Guided by the belief that people make places and places make people, ISS strives to deliver exceptional services that contribute to the overall well-being of individuals and the sustainability of the planet. With operations in over 30 countries and more than 60,000 customers, ISS specializes in optimizing spaces, ensuring cleanliness, and minimizing environmental impact. Established in 1996, ISS Indonesia employs over 45,000 professionals and is dedicated to providing opportunities for job creation and personal development, all while focusing on delivering exceptional customer service across the archipelago.
Role Description
We are seeking a dedicated and strategic Business Performance & New Ventures Department Head for a full-time, on-site role located in Tangerang. The individual in this position will be responsible for overseeing business planning, identifying growth opportunities, and implementing new ventures aligned with company goals. Responsibilities include analyzing key performance metrics, liaising with stakeholders, and driving customer-focused initiatives to enhance business outcomes. Additionally, the role entails fostering effective communication and collaboration with internal and external teams to achieve operational excellence and serve customer needs.
Qualifications:
- Min bachelor's degree in any major, Master's degree is a plus
- Minimum 15 years of experience in corporate strategy, management consulting, or business performance, with relevant experience in operations or strategy roles.
- Proven experience working directly with C-level and senior stakeholders andmanaging cross-functional teams
- Strong business acumen across key areas such as industry trends, cost structure, sales growth, market share, cash flow, and team performance. Proven ability to lead and execute performance improvement initiatives in service-based or operationally complex environments.
- Strong experience in KPI development, data analysis, and business reviews.
- Exposure to Facility Services industry or other contract-based service environments is highly desirable.
Responsibilities:
- Design, manage, and oversee the strategic business performance framework, leveraging ISS global scale, deep customer insight, and understanding of operational challenges.
- Ensures alignment between corporate strategy and operational execution through results-drive performance management, structured business reviews, and data-informed decision-making.
- Define, implement, and monitor key performance indicators (KPIs) to measure service quality, operational efficiency, and customer satisfaction.
- Conduct market scanning and competition analysis to identify trends, new service opportunities, and potential M&A targets.
- Analyzed data across contracts to identify performance gaps and recommend corrective actions.
- Lead structured business reviews with internal and external stakeholders to ensure accountability and alignment.
- Drive continuous improvement initiatives and support the scale-up of proven concepts across different regions or service lines.
- Collaborate with C-levels managing cross-functional teams and work with senior stakeholders to ensure operational execution supports the strategic goals of both ISS and its clients.
- Manage team members to leverage the competencies in achieving goal
- Oversee health, safety & environment implementation in their daily workandwithin their work areain the organization
- Ensure that all subordinates refrain from any involvement in bribery or corrupt practices in their daily work
