Business Development

Responsibilities:

• Client Engagement:

Serve as the primary point of contact for clients, addressing their needs and concerns promptly and effectively.

Develop and maintain strong, long-term relationships with key clients.

• Client Support:

Provide exceptional support and service to clients, ensuring they have a positive experience with our messaging solutions.

Assist clients with technical issues and coordinate with internal teams to resolve problems efficiently.

• Account Management:

Oversee client accounts, ensuring that all contractual obligations are met and clients are satisfied with our services.

Monitor client account health and proactively address any potential issues or areas for improvement.

• Client Onboarding:

Facilitate the onboarding process for new clients, ensuring a smooth transition and understanding of our services.

Provide training and resources to help clients maximize the value of our messaging solutions.

• Feedback Collection and Analysis:

Collect and analyze client feedback to identify trends, areas for improvement, and opportunities for new services.

Communicate client feedback to internal teams to drive product and service enhancements.

• Retention and Growth:

Develop and implement strategies to increase client retention and expand our services within existing accounts.

Identify opportunities for upselling and cross-selling additional services to clients.

Reporting and Documentation:

Maintain accurate records of client interactions, issues, and resolutions.

Prepare regular reports on client satisfaction, account status, and service performance.

Requirements:

• Bachelor's degree in any field.
• Minimum of 1-3 years experience in a customer relations or Client support role, preferably in the IT consulting or messaging services industry.
• Excellent verbal and written communication skills (Indonesian, English & Mandarin).
• Strong problem-solving abilities and attention to detail.
• Proficiency in using customer support software and CRM systems.
• Ability to manage multiple tasks and priorities in a fast-paced environment.
• Client-focused mindset with a commitment to providing exceptional service
• A Basic understanding of IT and messaging services is highly desirable.
• Ability to quickly learn and understand technical products and solutions.
• Empathetic and patient approach to customer interactions.
• Ability to work independently and as part of a team.
• High level of integrity and professionalism.