Business Development Executive

Company Description

Gabo AI is an AI-native customer operations platform built for service businesses across Southeast Asia.

Gabo helps businesses manage customer conversations, leads, appointments, and follow-ups across WhatsApp, Instagram, voice calls, and other channels in one platform. Our AI agents can answer enquiries, qualify leads, book appointments, send quotations, follow up with customers, and escalate conversations to the right team member.

Gabo is a venture-backed startup headquartered in Jakarta. We are building quickly, working closely with customers, and creating a new category of AI-powered software for service businesses.

Role Description

The Business Development Executive is a full-time, on-site role based in Jakarta.

You will be responsible for building and converting a pipeline of prospective customers for Gabo AI. This is a hands-on sales role covering prospecting, qualification, product demonstrations, proposal preparation, negotiation, and closing.

You will work with business owners and decision-makers across industries such as clinics, salons, education, automotive services, property, hospitality, and other service-based businesses.

Responsibilities

• Identify and engage prospective customers through outbound outreach, referrals, partnerships, field activities, and inbound leads.

• Qualify prospects based on their business needs, customer volume, current tools, and decision-making process.

• Conduct product presentations and demos tailored to each prospect's operational challenges.

• Build and manage a healthy sales pipeline using Gabo's CRM and sales tools.

• Prepare proposals, follow up consistently, negotiate commercial terms, and close new customers.

• Work closely with the onboarding and product teams to ensure a smooth customer handover.

• Maintain accurate records of sales activities, pipeline progress, and expected closing dates.

• Share customer feedback, objections, competitor insights, and market trends with the wider team.

• Achieve monthly targets for qualified opportunities, new customers, and revenue collected.

Qualifications

• At least 2 years of experience in business development, B2B sales, account executive, or a similar commercial role.

• Proven ability to prospect, conduct demos, manage a sales pipeline, and close customers.

• Strong communication, presentation, negotiation, and follow-up skills.

• Comfortable speaking with business owners, managers, and senior decision-makers.

• Experience selling B2B SaaS, technology products, CRM, WhatsApp solutions, or AI products is highly beneficial.

• Comfortable working with CRM systems, spreadsheets, messaging tools, and sales software.

• Strong ownership, discipline, and ability to work independently in a fast-paced startup environment.

• Fluent in Bahasa Indonesia. Professional working English is beneficial.

• Able to work full-time and on-site in Jakarta.

• Bachelor's degree or equivalent practical experience.