Billing Supervisor

Billing Supervisor

Job Summary

You will be responsible for overseeing the end-to-end billing operations for high-volume customer accounts and ensuring timely, accurate submission of invoices and supporting documentation through various delivery methods, including customer portals, email, and mailing. As a Billing Supervisor, you will lead and guide the billing team, resolve complex billing issues, monitor process efficiency, and ensure compliance with company policies and customer requirements. You will also support system improvements, conduct root cause analysis, and act as the escalation point for stakeholders.

Key Responsibilities:

Manage Billing processes ensuring smooth flow of activities for different locations in scope of the Billing Team.

Review, implement and enforce procedures and policies, as well as streamline effective billing processes across multiple markets.

Plan and implement quality assurance for all processes.

Ensure strong collaboration with different stakeholders and parties.

Identify and drive process efficiencies by collaborating with the stakeholder and leverage existing global technologies for enhancement and automation.

Act as the first point of contact for external, internal and SOX audits related to Billing processes.

Closely monitoring KPIs and making sure that they meet agreed standards. Propose remediation steps in case of discrepancies.

Make sure that internal controls work accurately and efficiently.

Team Performance Management by setting appropriate performance and development goals

Coaching team members to equip with billing knowledge and necessary skills to support operations and issue resolution

Education / Work Experience

Bachelor's degree completed in Finance or Commercial Administration

Experienced leader and strong understanding of CBC (credit, billing and collections) processes in a multi-national corporation.

Minimum 5 years relevant business experience, people management experience.

Knowledge of APAC Region billing requirements and common practices will be a highly valued asset.

Business and technology acumen within CBC processes

Proven track record for improving process efficiencies and solving problems.

Excellent understanding of the critical success factors for Shared Service Center

Knowledge and understanding of SAP financial processes.

Advanced Microsoft Office Suite Excel, Word, Outlook software

Fluent English in speaking and writing.

Customer service, process improvement, people and project management skills

Strategic thinking and operational delivery

Strong problem-solving skills.

Ability to lead and motivate teams.

Location: Citeureup, Indonesia