Mandarin Oriental Jakarta is looking for a Bartender to join our Food & Beverage team.
Are you a master of craft Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly Do you embrace a growth mindset We invite you to become a fan of the exceptional.
Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world's most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
After completion of an extensive renovation, Mandarin Oriental, Jakarta, will emerge fully rejuvenated to reclaim its status as the city's premier address for both business and leisure. Mandarin Oriental, Jakarta will be positioned as Jakarta's most luxurious and contemporary hotel, offering exemplary personalized service in well-appointed surroundings. Mandarin Oriental, Jakarta is operated and owned by the Mandarin Oriental Hotel Group.
About The Job
Based Mandarin Oriental Jakarta, the Bartender is responsible for preparing and serving beverages to guests with efficiency, consistency, and professionalism, while ensuring a welcoming and engaging atmosphere at the bar. The Bartender reports to the Supervisor MO Bar.
As Bartender, you will be responsible for the following duties:
- Operational & Service Standard
- Greet all guests in the Mo Bar area with a warm and friendly welcome, providing menus and making them feel comfortable.
- Take accurate beverage and food orders, including special requests and dietary requirements, and communicate them to the kitchen.
- Making the beverage product and call kitchen for food order
- Deliver the correct beverage and food orders promptly and courteously.
- Ensure all the bar area (tables, chairs ) are kept clean, organized, and free of litter or used plates.
- Adhere to all health and safety regulations, including proper food handling, alcohol service guidelines, and cleaning procedures. Be aware of pool safety rules and report any potential hazards. Ensuring compliance to achieve MOHG audit scores.
- Always Deliver Legendary Quality Experience (LQE) standards to exceed guest expectations.
- Communication
- Professional guest interaction to greet guests, describe the dishes to the guest, answering any questions they may have about the food or beverages.
- Communicate all special requests, such as dietary restrictions, allergies, or specific preparation instructions to culinary team.
- Coordinate with In-Room Dining Order Taker to inform about new orders, special instructions, and any changes.
- Effectively communicate any issues, complaints, or special guest feedback to the In-Room Dining Supervisor/Manager.
- Financial and Administrative
- Prepare guest checks, verify billing information, and process payments accurately through the POS system. Handle cash, credit cards, and room charges efficiently and securely.
- Complete all assigned opening and closing duties, which may include setting up or breaking down the bar, preparing for the day's service, and completing financial reports.
As Bartender, We Expect From You
Educational Background
- Minimum high school education / hospitality diploma or equivalent is an advantage.
Experience
- Minimum of 1 year experience in food and beverage service, preferably in luxury Hotel
Skills & Competencies
- Excellent communication and interpersonal skills with a strong command of English
- Knowledge of Alcoholic beverages
- Mixology and drink preparation techniques
- Inventory management and stock rotation
- Bar set up and glassware knowledge
- Strong communication skills
- Multi-tasking and organizational abilities.
- Handles guest concerns and operational challenges calmly and effectively
- Demonstrates reliability, accountability, and adherence to MOHG values and standards
Technical Proficiency
- Computer literacy in Microsoft Office applications including Word, Excel, PowerPoint
- Familiarity with POS system or similar platforms Restaurant & Hotel is an advantage.
Our commitment to you
- Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
- MOstay. When you work as hard as our colleagues do, it's important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
- Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
- Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
- Health Insurance. Supporting your health is part of supporting your success. Comprehensive health coverage is provided to support your wellbeing and your family.
- Duty Meals. Good food fuels great work. Enjoy daily meals prepared fresh by our MO Makan - Colleague Restaurant Kitchen.
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