About You
- You're a go-getter with mad juggling skills (or multiple hats) who can thrive in a fast-paced, agile environment
- You enjoy doing purpose-led and meaningful work
- You have a strong thirst for knowledge and are driven to find solutions that don't exist yet
- You are comfortable with ambiguity and extremely resourceful (in your past life, you could've been a detective)
- You always find a way to get things done without sacrificing the quality of your work, integrity, and values
- No task is off limits for you
- You are humble and prioritize the success of the team over your own with an eagerness to help those around you
- You don't shy away from challenges and can bounce back from setbacks
- We strongly encourage individuals with disabilities to apply. We believe in equal opportunity and strive to create an inclusive workplace where everyone can thrive.
What you'll do and what success looks like in this role:
- Perform ongoing monitoring and review of non-IT banking operational activities to ensure compliance with approved procedures, control standards, and regulatory requirements.
- Act as the control layer between Operations and Risk by providing early identification of operational risk issues and control concerns.
- Oversee and ensure the effective execution of control checking, sample testing, and quality assurance reviews across operational processes by the assigned team.
- Identify process weaknesses, control gaps, recurring errors, and non-compliance issues, and recommend practical improvements.
- Contribute to Risk and Control Self-Assessment (RCSA), audit response, policy compliance reviews, and control-related reporting where required.
- Monitor key operational and risk indicators, identify trends, and highlight emerging issues.
- Assist in reviewing new or revised operational processes to ensure adequate controls are embedded.
- Support investigation of operational losses, incidents, errors, near misses, and customer-impacting issues, including root cause analysis.
- Escalate significant findings, incidents, or unresolved issues to management and relevant second-line functions in a timely manner.
- Review exception reports, operational incidents, process breaches, and unusual transactions for potential risk exposure.
- Maintain proper documentation of reviews, findings, escalations, action plans, and closure tracking.
- Liaise with Risk, Compliance, Internal Audit, and Operations teams on internal control matters, issue remediation, and regulatory expectations.
- Support implementation and strengthening of internal controls within Banking Operations.
- Promote a strong risk and control culture within the Operations function through guidance, awareness, and day-to-day oversight.
- Support management in preparing reports, dashboards, and updates related to operational control performance and risk matters.
What Is Required and What We're Looking For
- Bachelor's degree in Banking, Finance, Accounting, Business Administration, Economics, Risk Management, or related disciplines.
- Minimum 3–5 years of experience in banking operations, preferably in non-IT operational areas.
- Must have hands-on experience in banking operational processes such as transaction processing, back office, settlement, reconciliation, loan operations, trade operations, payment operations, or related areas.
- Exposure to risk management, operational risk, internal control, compliance, audit, or quality assurance is required.
- Experience in incident handling, exception management, control review, or process improvement is an advantage.
- Familiar with operational risk metric and able to develop comprehensive KRI and RCSA.
