Assistant Manager - Contact Center

We are looking for a dedicated and experienced Assistant Manager to support our English-speaking contact center operations. This role is ideal for individuals with strong leadership skills and a solid background in customer service within the BPO sector.

Qualifications:

• Minimum 1 years of contact center experience, with at least 1 year in a assistant manager role
• Excellent command of English (spoken and written)
• Proven ability to lead teams, monitor performance, and drive results
• Strong understanding of customer service metrics and quality standards
• Familiar with CRM and call center platforms (e.g., Zendesk, Salesforce, Genesys)
• Flexible, organized, and able to thrive in a fast-paced environment
• Ready join ASAP