Artificial Intelligence Trainer (TEGAL)

PT Transcosmos Indonesia, a joint venture between Transcosmos Inc. and CBN (a member of the Salim Group), is a Global Digital Transformation Partner in Customer Experience Solutions and Digital Marketing Solutions.

Responsibilities:

- Monitor and evaluate AI-generated responses across various platforms to ensure accuracy, relevance, and customer satisfaction.

- Compile and present weekly and monthly analytics reports on AI system performance, including metrics on accuracy, response time, and issue tracking.

- Monitor and assess the detailed usage of the Customer Care system to identify areas for improvement and ensure compliance with internal processes.

- Develop and update Standard Operating Procedures (SOPs) and training materials in line with new system updates and AI enhancements.

- Ensure all related devices used for training and operations are functional, secure, and up to date.

- Train internal teams on how to effectively interact with and support AI systems across all customer-facing channels, ensuring alignment with service standards.

Requirements:

- Bachelor's degree in Computer Science, Engineering, Mathematics, or a related field.

- Proven experience in using ChatPlus and Qiscus software.

- Extensive experience in AI systems.

- Experience with natural language processing, computer vision, or deep learning is highly desirable.

- Strong analytical skills and ability to work with complex data structures and computational algorithms.

- Strong communication skills and ability to work in a team environment

- Willing to be placed in Tegal, Central Java.

Kindly submit your updated CV through: bit.ly/TCIDTGL

With our commitment to ensuring employee comfort at TCID, here are some of the benefits we offer:

• Fulfilling Career
• Professional Growth
• Work-Life Balance (Variety of Sports Activities, Wellness Programs, etc.)
• Growing Culture