Application Support

2-4 Years

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Early Applicant

Job Description

Job Description

Provide support and troubleshooting for users related to company systems and applications.
Handle and resolve support tickets within the agreed SLA.
Assist users in using various business tools such as CRM, reporting systems, and other internal applications.
Investigate system issues and coordinate with relevant teams when escalation is required.
Maintain user documentation, guidelines, and knowledge base materials.
Ensure issues are resolved effectively while providing clear and professional communication to users.

Requirements

Minimum Diploma/Bachelor's degree in IT or a related field.
Minimum 2 years of experience in Application Support, System Support, or a similar role.

Fluent in English, both written and spoken (mandatory).

Hands-on experience with business applications such as CRM systems, Power BI, Microsoft Excel, or other enterprise tools is a plus.

Familiarity with ticketing systems and SLA-based support processes.
Ability to maintain documentation, SOP, user guides, and knowledge base materials.
Strong communication and problem-solving skills.
Able to explain technical concepts to users in a clear and user-friendly manner.
Proactive, service-oriented, and able to work collaboratively in a team environment.