About the Role
We're looking for an Anti-Fraud Support Specialist to protect our offline installment business by managing merchant admissions, overseeing fraud case workflows, and ensuring investigation quality. You'll work at the frontline of fraud prevention—vetting merchants and sales agents before they onboard, tracking cases from start to finish, and partnering with teams across Indonesia and our Shenzhen headquarters to keep our operations clean and compliant.
Key Responsibilities
- Review and approve merchant and sales representative applications based on anti-fraud standards, ensuring only compliant partners are onboarded
- Monitor ongoing status of partnered merchants, conducting periodic risk reviews and taking action when fraud indicators emerge
- Manage the full lifecycle of fraud cases—intake, classification, team assignment, progress tracking, and documentation—ensuring SLA compliance
- Conduct quality control on investigation outputs, identify workflow gaps, and recommend improvements to enhance investigation accuracy
- Coordinate with sales, field investigation, and customer service teams to resolve operational challenges and implement anti-fraud measures effectively
Key Requirements
- Bachelor's degree in any field. Degrees in Finance, Business Administration, Criminology, Risk Management, or related disciplines are preferred but not required.
- 2+ years of experience in offline credit anti-fraud, merchant admission, or fraud investigation support, preferably in Indonesia
- Excellent communication and coordination skills to work across multiple teams and drive execution
- Solid data organization and report writing capabilities with a results-oriented mindset
- Experience in consumer finance, multifinance, or credit card fraud operations in Southeast Asia
- Familiarity with Indonesian merchant ecosystems and local fraud patterns
- Bilingual proficiency in English and Chinese (required for coordination with headquarters)
- Experience with fraud case management systems or investigation tools is a plus
About the Team
We're part of FinVolution Group (NYSE: FINV), a fintech leader with over a decade of consumer credit expertise. YesssCredit (PT Pratama Interdana Finance) is our licensed multifinance arm in Indonesia with a rapidly growing offline installment business. Our team combines international expertise with local market knowledge, backed by advanced big-data risk management and AI capabilities. You'll join a diverse, flat-structured team with plenty of room to grow as we scale across Indonesia.
