Anti Fraud

3-5 Years

Not Disclosed

Job Description

Job Description

Handle and supervise daily Fraud Operations activities in accordance with established procedures and operational guidelines.
Apply fraud prevention and investigation procedures in line with applicable regulatory requirements and internal policies.
Monitor and review fraud alerts, investigate flagged transactions, and escalate potential or confirmed fraud cases when required.
Conduct investigations of fraud, scam, Account Takeover (ATO), and money-mule cases, including evidence gathering, root-cause analysis, case resolution, and documentation.
Analyse fraud patterns and transaction data to identify potential risks, trends, and areas for improvement.
Work with Product, Business, Marketing, and Operations teams to support fraud prevention controls, including velocity checks, device fingerprinting, and other fraud prevention measures.
Coordinate case escalations with Legal and Customer Service teams, and support referrals to relevant authorities when required.
Maintain accurate case documentation and audit trails to support effective fraud prevention and operational risk management.

Requirements

Bachelor's degree in Criminology, Finance, Accounting, Law, Information Systems, or a related field.
3+ years of experience in Fraud Risk, Fraud Operations, Transaction Monitoring, Banking Operations, or a related field.
Hands-on experience handling scam and Account Takeover (ATO) cases; experience with interbank coordination is a plus.
Familiarity with BI-FAST and relevant fraud-related regulatory processes is a plus.
Strong analytical and transaction tracing skills, with the ability to review transaction logs, system alerts, and identify potential fraud indicators.
Good understanding of scam typologies, fraud patterns, and fraud detection and prevention principles.
Proficient in Excel and data analysis tools, with strong attention to detail and the ability to work accurately with transaction and case data.
Strong communication, coordination, and accountability, with the ability to manage priorities and collaborate effectively with cross-functional teams.