Alibaba.com-Account Manager-Jakarta, Indonesia

Supporting Indonesian suppliers by guiding through the onboarding process, reviewing their store performance, training them on how to use the platform, and keeping their accounts health.

Responsibilities:

• Manage supplier verification and onboarding end-to-end (working with third-party verification agencies),

• Review client store performance and share actionable recommendations,

• Deliver training sessions (workshops, webinars, 1-on-1 coaching) to help clients operate effectively on the platform

• Conduct regular account health checks to identify risks and growth opportunities,

Requirements:

• Minimum 2 years in account management, business development, or a client-facing role,

• Fluent in Bahasa Indonesia; working proficiency in English and/or Chinese,

• Strong communication skills & customer relationship management

• Comfortable with data, dashboards, and Microsoft Office (Excel, PowerPoint)