About the Role:
As an Account Officer (Funding), you will be responsible for acquiring, developing, and managing customer portfolios to drive sustainable growth of third-party funds (DPK). You will be the Bank's frontline in understanding customer needs, offering tailored deposit products, and building long-term, mutually beneficial relationships with customers.
Your role also plays a critical part in strengthening customer loyalty through proactive service, cross-selling funding products, and ensuring excellent banking experiences. The performance of an Account Officer will directly impact the branch's and the Bank's overall funding growth.
Key Responsibilities include:
- Acquire new customers across individual, business, community, institutional, and high-potential segments to grow the branch's DPK portfolio.
- Manage and deepen relationships with existing customers to increase loyalty, deposits, and usage of other funding products.
- Proactively identify customer needs and offer suitable solutions (savings, current accounts, deposits, or loansboth conventional and digital).
- Conduct regular visits, product presentations, interest rate negotiations, and trust-building activities with potential customers.
- Monitor and analyze funding portfolio performance, anticipating potential balance declines or fund shifts.
- Coordinate with product, operations, and customer service teams to ensure smooth account opening, fund placements, and premium services.
- Prepare and deliver daily/weekly reports on funding activities, pipeline development, portfolio updates, and customer visits to the Branch Manager.
- Handle customer complaints and escalations promptly while ensuring service standards.
- Ensure compliance with internal policies and external regulations (KYC, AML, prudential banking principles).
- Collaborate with Lending Account Officers to cross-refer customer needs for loan products.
About You:
We are seeking a results-oriented and customer-driven professional who:
- Holds a Bachelor's degree (S1) in any major.
- Has at least 2 years of marketing experience in the banking industry.
- Possesses strong knowledge of banking policies, procedures, and funding products.
- Understands credit principles and risk assessment.
- Brings an established customer network (preferred).
- Demonstrates excellent communication, negotiation, and relationship management skills.
- Is proactive, analytical, and target-focused with strong business acumen.
