Account Manager

Job description

Role Description

This is a full-time on-site role for an Account Manager located in Cengkareng. The Account Manager will be responsible for managing and growing the client base, developing relationships with new and existing clients, managing projects, and providing technical support and solutions to clients.

Qualifications

• Understand sales cycle (Suspect, Prospect, Close, Customer)
• Responsible for all client communications, conflict resolution, and compliance on client deliverables and revenue.
• Reviews all major deliverables (i.e. strategic brief, function spec, tech spec, etc.) to ensure quality standards and client expectations are met.
• Ensures that client issues are dealt with in an efficient manner
• Owns the contract and contract renewals for new work for an existing client.
• Works closely with the project team in order to maintain a continuous knowledge of project status in order to identify potential issues and/or opportunities within or related to the project.
• Ensures that all processes and procedures are completed, quality standards are met, and that projects are profitable.
• Aware and in pursuit of opportunities for account growth and new business
• Provides regular two-way communication between the client and team, to provide strong team representation and set proper client expectations.
• Understanding of company capabilities and service, and effectively communicates all offerings to the client.
• Reports to the Sales Manager, providing regular input on all account activity, including status and call reports on a weekly basis.
• Establish and maintain current client and potential client relationships.
• Able to conduct Sales events for the assigned customers/industry
• Able to plan and met assigned Target
• Able to work under pressure
• Those with prior sales in IT Field / System Integrator - Preferred
• Minimal 1 Year experience in previous similar role.