Account Manager | MAPCLUB

3-5 Years

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Early Applicant

Job Description

Manage and enhance end-to-end B2B customer experience to ensure client satisfaction and long-term partnership
Build and maintain strong relationships with corporate clients and key stakeholders
Act as the main point of contact for clients, ensuring smooth communication and service delivery
Handle client feedback, complaints, and escalations in a timely and professional manner
Ensure service delivery meets agreed Service Level Agreements (SLA) and company standards
Identify service gaps and drive continuous improvement initiatives to enhance client experience
Collaborate with internal teams (Operations, Sales, Product, Finance) to ensure seamless execution of services
Monitor and analyze customer satisfaction metrics (e.g., CSAT, NPS, client retention) and provide actionable insights
Prepare regular reports and updates on client performance and service quality

Minimum Qualifications

Bachelor's degree in any field (preferably Business, Communication, or related disciplines)
Minimum 3–5 years of experience in B2B Customer Experience, Account Management, or Client Success
Strong experience in handling corporate clients and managing long-term relationships
Excellent communication, presentation, and stakeholder management skills
Strong customer-centric mindset with a focus on service excellence
Proven ability to handle escalations and resolve complex client issues
Strong analytical thinking and problem-solving skills
Able to work collaboratively across cross-functional teams
Experience working with KPIs such as SLA, CSAT, and client retention
Proficient in Microsoft Office
English is a Must