Account Manager

Job Summary

We are looking for an experienced Account Manager to manage and grow client relationships in the Indonesian market. The ideal candidate has market-level experience in Indonesia, excellent communication skills, and preferably a background in the IT consulting industry. This role is responsible for retaining and expanding existing accounts while ensuring high levels of client satisfaction and identifying opportunities for account growth.

Key Responsibilities

1. Client Relationship Management

• Serve as the primary point of contact for assigned client accounts in Indonesia, building strong, long-term relationships.
• Understand clients business needs, challenges, and objectives to provide relevant solutions and recommendations.
• Conduct regular check-ins and business reviews with clients to ensure satisfaction and alignment on goals.
• Act as the escalation point for client issues, coordinating with internal teams to resolve concerns promptly.

2. Account Growth & Retention

• Identify upsell and cross-sell opportunities within existing accounts to grow revenue.
• Develop and execute account plans aligned with client needs and company growth targets.
• Track account performance, renewals, and contract terms; proactively manage renewal timelines.
• Monitor client satisfaction and retention metrics, taking action to address risks early.

3. Sales & Coordination Support

• Work closely with the business development/sales team to support new opportunities within existing accounts.
• Prepare and present proposals, quotations, and account performance reports to clients.
• Coordinate with delivery, technical, and consulting teams to ensure smooth project execution and service delivery to clients.
• Support contract negotiations and renewals in collaboration with management.

4. Market & Industry Engagement

• Stay updated on the Indonesian market industry trends, and competitor activities, particularly within IT consulting technology areas.
• Represent the company professionally at client meetings, industry events, and networking opportunities.
• Provide market feedback and client insights to internal teams to help shape offerings and strategy.

Requirements

• Minimum 5 years of experience in an Account Management, Client Relationship, or similar client-facing role.
• Bachelor's degree in Business, Marketing, Information Technology, or a related field.
• Solid understanding of the local business environment, client expectations, and ways of working.
• Experience in the IT consulting or technology services industry preferred, but candidates from related B2B service industries will also be considered.
• Track record of managing client accounts, meeting retention/growth targets, and delivering strong client satisfaction outcomes
• Excellent communication skills — confident, clear, and professional in both written and verbal communication.
• Strong interpersonal and relationship-building skills; able to build trust with clients at multiple levels (from operational to senior stakeholders).
• Good problem-solving and coordination skills, able to work cross-functionally with internal teams.
• Organized, detail-oriented, with strong follow-through on client commitments.
• Proficiency in Bahasa Indonesia and English (written and spoken) required.
• Comfortable using CRM tools and preparing reports/presentations.

About CLPS RiDiK

RiDiK is a global technology solutions provider and a subsidiary of CLPS Incorporation (NASDAQ: CLPS), delivering cutting-edge end-to-end services across banking, wealth management, and e-commerce. With deep expertise in AI, cloud, big data, and blockchain, we support clients across Asia, North America, and the Middle East in driving digital transformation and achieving sustainable growth. Operating from regional hubs in 10 countries and backed by a global delivery network, we combine local insight with technical excellence to deliver real, measurable impact. Join RiDiK and be part of an innovative, fast-growing team shaping the future of technology across industries.