17:I[832,["6669","static/chunks/app/(Engagement)/similar-jobs/%5Bid%5D/page-87974813231ce0fa.js"],"default"] 19:I[5878,["6669","static/chunks/app/(Engagement)/similar-jobs/%5Bid%5D/page-87974813231ce0fa.js"],"Image"] 18:T562,Responsibilities

Helpdesk & Troubleshooting (50%)

Handle L1 ticketing and act as the first point of contact for employees daily technical issues.
Assist the Network Specialists with basic network and Wi-Fi troubleshooting in the office area.

Asset Management (40%)

Support the Asset Management team in reconciling data and physically checking IT assets (laptops, monitors, etc.).
Assist in preparing IT equipment setups for new hires and hardware refreshment programs.

Documentation Support (10%)

Prepare and compile weekly and monthly operational reports for the IT Support division.
Assist with general IT administrative tasks and ticketing documentation.

Requirements

Passionate about IT support, hardware/software troubleshooting, and helping users solve technical problems.
Familiar with basic OS operations (Windows & macOS) and basic networking concepts (LAN, Wi-Fi, TCP/IP).
Good communication skills with the ability to explain technical terms simply to non-technical users.
Detail-oriented (especially for asset tracking), proactive, organized, and eager to learn ticketing systems

IT Support Intern