IT Support Intern
Job Description
Responsibilities
Helpdesk & Troubleshooting (50%)
Helpdesk & Troubleshooting (50%)
- Handle L1 ticketing and act as the first point of contact for employees daily technical issues.
- Assist the Network Specialists with basic network and Wi-Fi troubleshooting in the office area.
- Support the Asset Management team in reconciling data and physically checking IT assets (laptops, monitors, etc.).
- Assist in preparing IT equipment setups for new hires and hardware refreshment programs.
- Prepare and compile weekly and monthly operational reports for the IT Support division.
- Assist with general IT administrative tasks and ticketing documentation.
- Passionate about IT support, hardware/software troubleshooting, and helping users solve technical problems.
- Familiar with basic OS operations (Windows & macOS) and basic networking concepts (LAN, Wi-Fi, TCP/IP).
- Good communication skills with the ability to explain technical terms simply to non-technical users.
- Detail-oriented (especially for asset tracking), proactive, organized, and eager to learn ticketing systems
More Info
Key Skills
Wi-Fi
Helpdesk Troubleshooting
Basic OS operations
Basic networking concepts
Windows
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