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Responsibilities

Manage the end-to-end driver management process, from sourcing and onboarding to ongoing performance management.
Manage driver compensation, incentives, and other related programs.
Coordinate driver shift arrangements and workforce allocation to support daily operations.
Monitor and evaluate driver performance, productivity, and compliance.
Handle driver-related operational issues and coordinate with relevant teams to resolve them.
Maintain good relationships and communication with drivers to support driver engagement and retention.
Identify opportunities to improve driver management processes and operational efficiency.

Requirements

Must have previous or current experience working in the taxi industry.
Hands-on experience in Driver Management, Driver Operations, Driver Recruitment, or related functions.
Strong understanding of driver sourcing, onboarding, training, compensation, shift management, and performance management.
Experience working directly with or managing a large number of drivers is preferred.
Strong communication, coordination, and problem-solving skills.
Able to work with different stakeholders and handle driver-related operational challenges.

Driver Management Specialist - Taxi Industry