qualtrics , Usability Testing, Figma, user interviews, UserTesting, Maze, Optimal Workshop, Surveys, ethnographic research, Dovetail, Lookback, Miro, quantitative research methodologies, contextual inquiry

Usability Testing, Thematic analysis, Participant recruitment, Research analysis and synthesis techniques, Diary studies, Knowledge of insurance distribution or agent workflows, Statistical literacy for quantitative studies, Experience conducting research with non-technical or low-digital-literacy user populations, contextual inquiry, Qualitative and quantitative UX research methods, Affinity mapping, Journey Mapping, Surveys, survey design, Interviews, Research ethics protocols, Ability to communicate research findings clearly to non-research audiences

User Research, Usability Testing, Behavioral Analysis, Persona Development, Qualitative Research, UX Strategy