Description
Job Description :
- Plan and conduct end-to-end user research using qualitative and quantitative methodologies, including user interviews, contextual inquiry, surveys, focus groups, diary studies, and usability testing.
- Identify user needs, behaviors, motivations, and pain points to inform product strategy and user experience decisions.
- Develop research plans, discussion guides, screeners, and research protocols aligned with business and product objectives.
- Analyze and synthesize research findings into actionable insights, clearly communicating recommendations to cross-functional stakeholders.
- Create and maintain UX research artifacts such as user personas, empathy maps, customer journey maps, and experience maps.
- Partner closely with Product Managers, UX/UI Designers, Engineers, and business stakeholders throughout the product development lifecycle to ensure user-centered decision-making.
- Validate product concepts, prototypes, and new features through formative and summative usability testing.
- Support product discovery and continuous improvement by conducting exploratory, evaluative, and generative research.
- Establish and maintain a repository of research findings, best practices, and user insights to support knowledge sharing across teams.
- Advocate for user-centered design principles and promote the integration of research into product planning and development.
Requirements
- Bachelor's degree in Psychology, Human-Computer Interaction (HCI), Anthropology, Sociology, Design, Information Systems, Computer Science, or a related field.
- Minimum of 2 years of experience in UX Research, Human Factors Research, Customer Experience Research, or a related role.
- Strong knowledge of qualitative and quantitative research methodologies, including usability testing, user interviews, surveys, ethnographic research, and contextual inquiry.
- Experience designing, moderating, and synthesizing user research studies from planning through reporting.
- Ability to translate complex research findings into actionable insights and strategic recommendations for product teams.
- Familiarity with UX design processes and experience collaborating with UX/UI Designers, Product Managers, and Engineering teams.
- Experience using UX research and collaboration tools such as UserTesting, Maze, Dovetail, Lookback, Optimal Workshop, Qualtrics, Miro, Figma, or equivalent platforms is preferred.
- Strong analytical, critical thinking, and storytelling skills, with the ability to communicate research findings effectively to both technical and non-technical audiences.
- Excellent stakeholder management and facilitation skills, with the ability to influence product decisions through evidence-based research.
- Good command of written and spoken English.
Employment Status: Permanent
