Key Responsibilities:

Troubleshoot and resolve hardware, software, network, and user access issues.
Provide day-to-day IT support for all departments and ensure smooth technology operations.
Set up, configure, maintain, and manage company laptops, computers, devices, and IT systems.
Manage IT infrastructure, software, licenses, user accounts, and other technology requirements.
Develop and maintain internal applications, tools, and systems based on business needs.
Identify manual and repetitive processes and develop automation solutions to improve efficiency.
Integrate existing tools and systems to create a more seamless and productive workflow.
Collaborate with various departments to identify opportunities for digitalization and process improvement.
Maintain, troubleshoot, update, and continuously improve internal applications and systems.
Provide basic documentation, user guidance, and technical support for newly implemented systems.
Ensure IT systems and internal applications are reliable, secure, and aligned with company requirements.

Qualification:

Bachelor's degree or equivalent in Information Technology, Computer Science, Information Systems, or a related field.
Minimum 2 years of experience in IT Support, System Administration, Application Development, Business Systems, or a related role.
Strong troubleshooting skills in hardware, software, networking, and user access.
Have experience developing applications, internal tools, dashboards, or automation solutions.
Familiar with programming/scripting languages and databases.
Experience with API, system integration, workflow automation, or low-code/no-code tools is an advantage.
Strong analytical and problem-solving skills.
Able to understand business processes and translate operational needs into practical technology solutions.
Good communication skills and comfortable working with users from different departments.
Proactive, adaptable, detail-oriented, and eager to continuously improve systems and processes.
Willing to be based in Yogyakarta.

IT & Business Systems Specialist (Yogyakarta Based)