Job Description

Scope - Ops Related Project

Ops Project

Create operational flows and SOPs
Provide merchant lists for relevant issues/teams
Manage BAU operations as part of project pilot
Coordinate discussions, requirements, dependencies, timelines, and operational readiness across stakeholders
Create launch decks and supporting materials for internal alignment and rollout preparation
Work closely with BPM, MKT, FinOps and related stakeholders (e.g., BI, Legal, Compliance, Tax, Finance, BD) to enhance/improve features and operational flows until release, including related administrative processes
Ensure training sessions are conducted for CS, 2B MKT, and BD teams prior to rollout
Escalate and follow up on issues when necessary

Merchant Education and Experience

Handle escalation requests for campaign/non campaign related comms (e.g., feature, program, payout schedules, surcharge updates, maintenance announcements, etc.).
Escalate comms for BAU information and SoF related matters (e.g., SPL, STL, CB, CC/DC, UMI, add pay).
Update and track comms schedule
Request channel performance reports and consolidate the results
Distribute information internally as well as to merchants/partners (via email, Partner app)
Create / update / request article in help center, CS and/or BD BP, eKB
Coordinate training session before product release
Work closely with BPM team to troubleshoot and resolve bugs or technical issues (e.g., RN link issues)

Requirements

Bachelor's degree from top tier university.
Ability to work independently in a fast paced environment with high ownership
Strong attention to detail
High level of accuracy and data integrity
Good organizational and documentation skills
Strong Excel and spreadsheet management skills
Manage multiple projects simultaneously
Disciplined in updating and monitoring records regularly
Strong communication skills in English, with the ability to coordinate cross functionally, conduct presentations, and manage stakeholder discussions

BD Project - Ops, ShopeePay

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