Job Description
Scope - Ops Related Project
Ops Project
- Create operational flows and SOPs
- Provide merchant lists for relevant issues/teams
- Manage BAU operations as part of project pilot
- Coordinate discussions, requirements, dependencies, timelines, and operational readiness across stakeholders
- Create launch decks and supporting materials for internal alignment and rollout preparation
- Work closely with BPM, MKT, FinOps and related stakeholders (e.g., BI, Legal, Compliance, Tax, Finance, BD) to enhance/improve features and operational flows until release, including related administrative processes
- Ensure training sessions are conducted for CS, 2B MKT, and BD teams prior to rollout
- Escalate and follow up on issues when necessary
Merchant Education and Experience
- Handle escalation requests for campaign/non campaign related comms (e.g., feature, program, payout schedules, surcharge updates, maintenance announcements, etc.).
- Escalate comms for BAU information and SoF related matters (e.g., SPL, STL, CB, CC/DC, UMI, add pay).
- Update and track comms schedule
- Request channel performance reports and consolidate the results
- Distribute information internally as well as to merchants/partners (via email, Partner app)
- Create / update / request article in help center, CS and/or BD BP, eKB
- Coordinate training session before product release
- Work closely with BPM team to troubleshoot and resolve bugs or technical issues (e.g., RN link issues)
Requirements
- Bachelor's degree from top tier university.
- Ability to work independently in a fast paced environment with high ownership
- Strong attention to detail
- High level of accuracy and data integrity
- Good organizational and documentation skills
- Strong Excel and spreadsheet management skills
- Manage multiple projects simultaneously
- Disciplined in updating and monitoring records regularly
- Strong communication skills in English, with the ability to coordinate cross functionally, conduct presentations, and manage stakeholder discussions
