Identify manual and repetitive processes across the Return & Refund team and lead automation efforts to improve efficiency, accuracy, and scalability
Translate operational pain points into practical solutions such as scripts, models, or workflow improvements.
Map RR workflows end-to-end, identify high-impact areas where AI can be applied and drive implementation.
Build AI-powered tools and automations leveraging available AI tools and LLMs, to deliver working solutions.
Drive end-to-end project execution from scoping and alignment to delivery, change management, and post-launch monitoring
Coordinate with cross-functional stakeholders (Tech, BI, Ops) to ensure smooth implementation and measurable impact
Serve as the bridge between technical and non-technical teams to align on goals and ensure business needs are met
Provide analytical support as needed, including SQL data pulls, root cause analysis, and translating data into actionable insights for operational decisions

Bachelor's degree in a quantitative or relevant field (Data Science, Statistics, Computer Science, Business Analytics, Engineering, or related)
2+ years of work experience in an analytics, operations, or project role
Proficient in SQL for data extraction and analysis Python or other scripting languages is a plus
Familiarity with AI/ML concepts and experience using AI tools to build or prototype solutions
Experience identifying and implementing automation or process improvements
Comfortable with BI tools (e.g. Tableau, Power BI, Looker) and translating data into actionable insights
Demonstrated experience working across teams and leading projects involving both technical and operational stakeholders
Strong ownership mindset, able to independently drive initiatives from idea to execution
Excellent problem-solving skills and attention to detail
Fluent in both English and Bahasa Indonesia

Return & Refund Project - Operations