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Job Vacancy: WFM Analyst Lead

Location: Bali

Employment Type: Full-time

Shift: Willing to work shifting schedule

We are looking for a WFM Analyst Lead to manage workforce planning, scheduling, and real time operations while ensuring optimal staffing and performance across teams. This role will also guide and support the WFM team to achieve operational targets.

Requirements

Minimum education: Diploma (D3) or above
Minimum 6 months experience in Workforce Management (WFM)
Hands-on experience with Genesys Satellite or Genesys Experience
Strong understanding of forecasting, scheduling, and real-time monitoring
Fluent in English (both spoken & written)
Willing to work in shifting schedule
Able to join immediately / ASAP
Willing to be placed in Bali

Responsibilities

Lead and support WFM operations including forecasting, scheduling, and real-time monitoring
Ensure service level, productivity, and staffing accuracy are achieved
Analyze workforce data and provide insights and recommendations
Coordinate with operations teams to improve performance
Monitor and manage daily workforce activities and reporting

What We Offer

Competitive salary
Fast-paced and dynamic environment
Career growth opportunity

WFM Analyst Lead - Genesys Experience