About Bukalapak

Bukalapak's mission is to provide a fair economy for all. We envision a tech-enabled economy where everyone from all walks of life has the options and opportunities to get more out of life, powered by our innovative online and offline platform. We do this because we believe people deserve equal opportunity to create better lives for themselves and their loved ones.

About The Role

This internship supports strategic business initiatives through field-based research, observation, and competitor analysis. Interns will work closely with the project committee to gather ground-level insights and translate them into actionable findings that support business decision-making and value proposition development.

Key Responsibilities

Conduct on-the-ground observations in selected retail/service locations to understand shopper behavior, service flow, and customer experience.
Run short interviews with customers and frontline staff to capture needs, pain points, expectations, and decision drivers.
Perform market and competitor research on existing players within the industry, covering aspects such as product assortment, pricing, service models, layout, and promotional activities.
Organize findings into clear insights, problem statements, and opportunity areas, supporting the development of unique selling propositions (USP).
Prepare simple reports, insight summaries, and weekly updates for review by the project committee.

Requirements

Undergraduate students or fresh graduates from any major; backgrounds in Business, Marketing, Psychology, or related fields are preferred.
High energy, curious, and practical, with a strong interest in understanding customer behavior and business operations.
Strong observation and communication skills, comfortable engaging with customers and frontline staff.
Structured and analytical thinker; comfortable working with basic Excel / Google Sheets.
Willing to be on the ground and spend time at operational locations as part of fieldwork.
Proactive, reliable, and willing to roll up their sleeves to get things done.

Bukalapak is an equal opportunity employer. Our hiring committee considers all applicants based on their merits and qualifications for each position. Bukalapak does not discriminate applicants on the basis of their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other characteristics protected by applicable law. We embrace diversity and encourage inclusion because we believe that to help create A Fair Economy For All, we need to build a workplace for all #BukalapakForAll

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