Job Description:

Mission

Lead the strategy and operations related to outsourced, temporary, and contingent workforce management within Fulfillment Operations, ensuring operational efficiency, scalability, contractual compliance, and excellence in process execution. Act as a strategic partner to operational teams and stakeholders, driving continuous improvement, governance, and data-driven decision-making through performance indicators.

Scope of Responsibilities

Develop and lead high-performance teams, fostering a results-driven culture, ownership mindset, and operational excellence.
Support operations during expansion, ramp-up, and workforce stabilization processes, ensuring adequate operational capacity
Manage performance indicators (KPIs), conducting critical analyses, identifying deviations, and building strategic action plans
Lead continuous improvement and operational transformation initiatives, promoting automation, simplification, and efficiency gains
Manage processes related to outsourced, temporary, and internal workforce hiring and administration, ensuring compliance with corporate guidelines and labor regulations
Lead the governance structure of BPOs and suppliers, ensuring operational performance, contractual control, delivery quality, and financial efficiency
Develop, implement, and optimize operational processes focused on scalability, productivity, standardization, and risk mitigation
Act directly in the definition and monitoring of compensation models, operational costs, and workforce attraction strategies
Conduct negotiations and alignments with internal and external stakeholders, ensuring efficient communication and agile decision-making
Ensure contractual and operational compliance with outsourced partners, including audits, SLAs, controls, and risk management.

Requirements:

Bachelor's degree in Business Administration, Engineering, Logistics, Human Resources, or related fields. A postgraduate degree will be considered a plus
Advanced knowledge of Microsoft Office Suite (Excel, Word, and PowerPoint)
Strong data-driven mindset, highly oriented toward metrics, analytical reasoning, and operational performance indicators.

Diversidade e Inclusão

Valorizamos talentos diversos e incentivamos a candidatura de pessoas de todas as origens, sem distinção de raça, gênero, orientação sexual, deficiência, idade ou qualquer outra característica. Trabalhamos continuamente para promover um ambiente acolhedor, com iniciativas e grupos de afinidade que fortalecem uma cultura cada vez mais inclusiva.

Queremos ser o lugar onde você possa ser quem é, se desenvolver com autonomia e contribuir para transformar o futuro ao nosso lado. É a partir dessa pluralidade que geramos impacto e construímos o futuro do e-commerce no Brasil.

O QUE TE FAZ ÚNICO, NOS FAZ MELHORES!

E NOSSO IMPACTO DEIXA MARCA!

N-M70

Workforce Management Manager | WFM - São Paulo/SP