Workforce Management Manager | WFM - São Paulo/SP

Mission

Lead the strategy and operations related to outsourced, temporary, and contingent workforce management within Fulfillment Operations, ensuring operational efficiency, scalability, contractual compliance, and excellence in process execution. Act as a strategic partner to operational teams and stakeholders, driving continuous improvement, governance, and data-driven decision-making through performance indicators.

Scope of Responsibilities

• Develop and lead high-performance teams, fostering a results-driven culture, ownership mindset, and operational excellence.
• Support operations during expansion, ramp-up, and workforce stabilization processes, ensuring adequate operational capacity
• Manage performance indicators (KPIs), conducting critical analyses, identifying deviations, and building strategic action plans
• Lead continuous improvement and operational transformation initiatives, promoting automation, simplification, and efficiency gains
• Manage processes related to outsourced, temporary, and internal workforce hiring and administration, ensuring compliance with corporate guidelines and labor regulations
• Lead the governance structure of BPOs and suppliers, ensuring operational performance, contractual control, delivery quality, and financial efficiency
• Develop, implement, and optimize operational processes focused on scalability, productivity, standardization, and risk mitigation
• Act directly in the definition and monitoring of compensation models, operational costs, and workforce attraction strategies
• Conduct negotiations and alignments with internal and external stakeholders, ensuring efficient communication and agile decision-making
• Ensure contractual and operational compliance with outsourced partners, including audits, SLAs, controls, and risk management.

• Bachelor's degree in Business Administration, Engineering, Logistics, Human Resources, or related fields. A postgraduate degree will be considered a plus
• Advanced knowledge of Microsoft Office Suite (Excel, Word, and PowerPoint)
• Strong data-driven mindset, highly oriented toward metrics, analytical reasoning, and operational performance indicators.

Diversidade e Inclusão

Valorizamos talentos diversos e incentivamos a candidatura de pessoas de todas as origens, sem distinção de raça, gênero, orientação sexual, deficiência, idade ou qualquer outra característica. Trabalhamos continuamente para promover um ambiente acolhedor, com iniciativas e grupos de afinidade que fortalecem uma cultura cada vez mais inclusiva.

Queremos ser o lugar onde você possa ser quem é, se desenvolver com autonomia e contribuir para transformar o futuro ao nosso lado. É a partir dessa pluralidade que geramos impacto e construímos o futuro do e-commerce no Brasil.

O QUE TE FAZ ÚNICO, NOS FAZ MELHORES!

E NOSSO IMPACTO DEIXA MARCA!

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