The Collector is responsible for managing and collecting on a trade accounts receivable portfolio, with the purpose of maximizing liquidity and free cash flow.

Ensure timely collection of accounts receivable (AR) through regular follow-up on assigned accounts, in line with departmental and personal objectives.
Document and review the customer order to cash process and proposing opportunities to improve the pain points and increase the efficiency of the process.
Collect outstanding invoices, gathering information on invoice disputes and creating invoice dispute records for distribution and subsequent resolution.
Input notes in collection system regarding submission, resubmission and transaction approval dates so Company departments have a clear understanding of AR status.
Record disputes in collection system and assign clear action items for the appropriate dispute owner.
Identify delinquent accounts and take action to prevent reoccurrence and/or initiate communication with the Credit Manager, Sales and Operations to ask for assistance or escalation.
Maintain contact with customer AP departments through collection calls, past due notices and account statements.
Collaborate with internal stakeholders, including those within the Billing Center of Excellence, Sales, Operations, Tax and Treasury to support collections, proper cash application and timely dispute resolution.
Recommend uncollectable debit balances for expense write-off, and work with Controller and Financial Analyst to clear balances from their AR portfolio.
Research portfolios for duplicate and over-payments and submit refund requests to Collections Manager, where applicable.
Review aged credit balances to ensure adherence to the Company's escheatment policy.
Actively monitor and reduce DSO through efficient collection strategies
Ensure accurate and timely invoicing to accelerate payment cycles
Perform regular reconciliations, resolving discrepancies between internal records and customer statements
Analyze AR metrics, such as aging trends, to present findings to management
Customer Relationship Management, Maintain professional communication with clients

Qualification

Experience minimum 5 years as Collector
Educational background: business administration, accounting, or finance

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