The Collector is responsible for managing and collecting on a trade accounts receivable portfolio, with the purpose of maximizing liquidity and free cash flow.
- Ensure timely collection of accounts receivable (AR) through regular follow-up on assigned accounts, in line with departmental and personal objectives.
- Document and review the customer order to cash process and proposing opportunities to improve the pain points and increase the efficiency of the process.
- Collect outstanding invoices, gathering information on invoice disputes and creating invoice dispute records for distribution and subsequent resolution.
- Input notes in collection system regarding submission, resubmission and transaction approval dates so Company departments have a clear understanding of AR status.
- Record disputes in collection system and assign clear action items for the appropriate dispute owner.
- Identify delinquent accounts and take action to prevent reoccurrence and/or initiate communication with the Credit Manager, Sales and Operations to ask for assistance or escalation.
- Maintain contact with customer AP departments through collection calls, past due notices and account statements.
- Collaborate with internal stakeholders, including those within the Billing Center of Excellence, Sales, Operations, Tax and Treasury to support collections, proper cash application and timely dispute resolution.
- Recommend uncollectable debit balances for expense write-off, and work with Controller and Financial Analyst to clear balances from their AR portfolio.
- Research portfolios for duplicate and over-payments and submit refund requests to Collections Manager, where applicable.
- Review aged credit balances to ensure adherence to the Company's escheatment policy.
- Actively monitor and reduce DSO through efficient collection strategies
- Ensure accurate and timely invoicing to accelerate payment cycles
- Perform regular reconciliations, resolving discrepancies between internal records and customer statements
- Analyze AR metrics, such as aging trends, to present findings to management
- Customer Relationship Management, Maintain professional communication with clients
Qualification
- Experience minimum 5 years as Collector
- Educational background: business administration, accounting, or finance
]], >
